Frequently asked questions

Membership Information

What are the benefits of Monthly Membership?

We have launched live-streaming classes, and new Membership plans to make things easier for you in these difficult days. Our membership plans are suitable for everyone from beginners to advanced yogis and offer a variety of benefits. We have membership plans suitable for various needs and levels of time commitment. Check them out and find one that works best for you.
Red Membership
The Red Membership is our free plan. It's for people wanting to test the waters before signing up to one of our paid plans. It will help you get started on regular yoga practice and give you a taste of our membership advantages. As a Red Member, you will have instant access to our blogs and podcasts in addition to our monthly yoga calendar. This will start you off and motivate you on your yoga journey. You can also book our live-streaming sessions by paying the session fee.
Orange Membership
Orange Membership is our basic monthly plan, and it is designed for people who wish to experience our services or have only a limited time to practice. For a low monthly fee, it includes four one-hour live-streaming classes, unlimited access to our library of online video content, a monthly yoga calendar, access to our yoga community group and the monthly newsletter.
Yellow Membership
Yellow Membership is a monthly plan that gives you more benefits. It gives you everything in the Orange Membership, but you have access to eight one-hour live-streaming classes. Our Yellow members also get courses and events at a discounted rate, a bonus monthly live class, and 20% discount on our physical classes.
Green Membership
Green Membership is our best plan. It's a value-for-money plan for people who have made yoga an inseparable part of their lives. It's an annual plan at a price that's lower than what you would pay for a year's subscription to the Yellow Membership. Besides being cheaper, the Green Membership gives you unlimited access to all our live-streaming classes.



How much does Membership cost?

Current Membership rates can be found here.



How do I cancel my Membership?

We hate to see you go! If you are not satisfied with any aspect of our service, please send an email to info@lotusfloweryoga.co.uk with the details. We love your feedback because it gives us an opportunity to improve or set things right. We will try our best to resolve the issues, and hopefully, it will make you change your mind! If you still wish to cancel, the process is easy. Please send an email confirming your cancellation to info@lotusfloweryoga.co.uk. Our Membership plans auto-renew. So, please send your cancellation request at least seven days before your subscription renewal date to ensure that your Membership is cancelled in time. Please note that cancellation requests are subject to obligations (if any) of your membership agreement. Your club staff will help you review the terms of your membership agreement and answer any queries.



How do I log into my account?

From the menu options on top of this page, click on “Members Log In”.



How do I Upgrade or Downgrade my Membership?

All our paid plans auto-renew. If you wish to make any changes, inform us at least seven days before the renewal date of your current subscription. To cancel your Membership, please send an email request to info@lotusfloweryoga.co.uk at least seven days before your subscription is due for renewal. If you are downgrading your Membership because you're unsatisfied with the service that you have received, then please inform us of what you are dissatisfied with before making your final decision. We love feedback and would love the opportunity to improve and hopefully change your mind!



Lotus Flower Yoga – Membership Plans Explained

We have launched live-streaming classes, and exciting new membership plans to make things easier for you in these difficult days. Our membership plans are suitable for everyone from beginners to advanced yogis. Depending on the plan you are on, you get several member benefits. Live Stream Classes We provide three live-streaming classes a week. The class on Wednesday starts at 7 p.m. UK time and is suitable for intermediate yogis. We have two other live streaming classes on Friday at 7 p.m. and Sunday at 11 a.m. UK time, which is ideal for everyone. Depending on your membership plan, you will get access to a specified number of classes. If you are unable to join the live class at the scheduled time, no problem at all, the live stream class will be recorded and made available to view for seven days. Monthly Yoga Calendar Every month, we will provide a colour-coded and clickable calendar to help you plan your yoga practice. You can quickly and effortlessly create your monthly schedule, which will help you stay regular and dedicated to your yoga practice. Unlimited Access to the Lotus Flower Yoga Catalogue We give you unlimited access to our rich catalogue of video content. You can access it from any device. Entry to Our Monthly Zoom Live Chat You will be given entry to our monthly Zoom live chat session, which is held on the last Sunday of the month at 4 p.m. UK time. It’s a time for all members to come together. Invitation to the Lotus Flower Community Group All members will get an invitation to join the Lotus Flower Community Group. This is a community forum that’s exclusive to members. Physical Classes, Courses and Events at Discounted Rates From time to time, we will conduct courses and events. Depending on the type of membership, you may get up to a 20% special discount on our physical classes courses or events. Bonus Monthly Live Class Certain membership tiers will get an invitation to a bonus monthly live event.



Live Streaming Classes

How do I get access to a live-streaming class?

You can book a live-streaming class in three easy steps. STEP1 - Go to the Bookings Page The class booking system on our website allows you to book all types of classes. To join a live-streaming class, you must book your place at least one hour before the class is due to begin. On the booking page, the available classes are displayed. Once you have found the desired class, click the "Book Now" button. If you are logged into our site, it will take you to the Class Calendar page. If not, you can login or sign up, and you will then go to the Class Calendar page. Please click here to go to the bookings page. STEP2 - Select your slot from the Class Calendar The dates and times on which class sessions are held are displayed on the class calendar. Select the right slot by clicking on the desired class time against the desired date. Now, click on the "Next" button, and it will take you to the confirmation page. STEP3 - Confirm and book On the confirmation page, if you are a new member, please read our terms and conditions and complete the medical form. If you are a returning member, you can skip this if you have done it before. Please select the respective checkboxes to confirm that you agree to our terms and conditions and that you have completed the medical form. Please recheck the details including your email address as we will be sending the class link to the email address provided. If everything is correct, click on the "Pay Now" button. If you have a paid membership plan that entitles you to a certain number of live stream classes, the system will book your class against your entitlement and you are done. If you have already used up your membership entitlement or your current Membership does not include live stream classes, you can pay for the class using PayPal or a credit/debit card.



How do I join the class?

If you have booked for a class session, you will get an email from us with a link to that session. This email will be sent to the email address provided by you at the time of booking one hour before the class is scheduled to start. If you are booked for multiple classes, you will get separate emails for each class. Emails with the class links are sent from info@lotusfloweryoga.co.uk. Please add this address to your safe list to ensure that it is delivered to your inbox. In case you don't find the email in your inbox, please check your junk or spam folder.



Are classes available only when they are live?

No, recordings of live classes will be available for the next six days after the class has aired. If you are unable to join the live class, there is no problem. You can view the recordings any number of times for the next six days.



What if I join the class late?

If you are late, simply click the link and join the class. You can then rewind the class to the beginning and start from there.



Can I go back and repeat a class?

You can view the recording of a live-streaming class as many times as you like for six days after the class was conducted.



When will I get the link to join the class?

We will email a link to the class one hour before it starts. This email will also give you the details of the class and any props that you will need.



Where will the live-stream link be sent to?

The link will be sent to the email address displayed on the confirmation page while booking the class. Usually, this is the email address that you used to sign up to our site.



What should I do if I don’t receive the email with the link to the class?

Please check your junk/spam folder. All emails are sent from info@lotusfloweryoga.co.uk. Please add this email address to your contacts to prevent our email from going to your spam folder. In case you still haven't received the email half an hour before the class is scheduled to start, please contact customer support via email.



Can I join a class that is not included in my Membership by paying for it on the go?

Yes, if your Membership does not include free classes or if you have used up your membership entitlements, you can book additional classes by paying the class fee while booking.



What if I don't have a membership?

You must be a site member to book a class. If you are not yet ready for a paid membership, you can sign up for our free Red Membership. You will get free membership benefits and will be able to book for classes on the go by paying for them. Alternatively, you can join one of our paid membership plans, which will give you significant benefits, free classes and attractive discounts.



Can I change my registered email address?

Yes. Please send an email to info@lotusfloweryoga.co.uk, from your registered email address giving your new email address. The change will be made within 72 hours.



What platform is used for conducting the live streaming classes?

At present, our classes are hosted on YouTube. We are working closely with our hosting providers to bring live-streaming experience to our website. We will inform the community when we make the change.



Zoom Classes

What is Zoom?

Zoom is a video conferencing platform used for virtual meetings, webinars, and classes. The Zoom website is: https://zoom.us/ We are using Zoom to live stream our courses, which works on laptops, iPads, and smartphones. You should be able to click the class link to start your class, but here is how to get fully signed up for Zoom on your computer or device: Before your first class, download the Zoom app for desktop or mobile using the same email address. For iPhone or iPad: Click here: https://itunes.apple.com/us/app/id546505307 or search the App Store for ‘ZOOM Cloud Meetings’ and click ‘Get.’ For Android: Click here: https://play.google.com/store/apps/details?id=us.zoom.videomeetings or search in Google Play for ‘ZOOM Cloud Meetings’ and click ‘Install.’ For Desktop PC/Mac: You do not need to Pre-install the app, but it is recommended so that you are prepared when the class starts. You can do that here: https://zoom.us/client/latest/ZoomInstaller.exe. For Mac: https://support.zoom.us/hc/en-us/articles/203020795-How-To-Install-on-Mac Create a Zoom account. If you already have an existing account, open up Zoom and click ‘Sign In’. Mobile: If you do not have an existing account, click ‘Sign Up’ Enter your first name, last name, and email address. Click ‘I agree to the Terms of Service’ and ‘Sign Up.’ Desktop: Click the Blue ‘Sign Up, It’s Free” button and complete the registration.



Is using Zoom complicated?

Not at all. Give yourself a couple of minutes before the start of the class to get comfortable with the Zoom environment. You will get the hang of it quickly.



How do I access my class?

Moments after you book your class or course, an automatic email with a class link will be emailed to you. The link is blue and states ‘Join Zoom Meeting.’ If a password is set, there will also be a password for the that specific Zoom class along with the password for the that specific Zoom class. You will also receive another email 1 hour before the start of class, which will have the class link. Please be sure to check your Junk or SPAM folder. Tips to ensure you and others enjoy your Livestream experience through Zoom: For the best experience, you’ll want to join us from a device with a video camera and microphone. This way, we can both see and hear you before and after class. You have the option to join the class without video, if you prefer. We highly recommend setting up your Zoom connection before class begins. You will be automatically Muted – but please double-check this in the lower left-hand corner of your screen when you enter the classroom. When you join the class, you will have the option to Start or Stop video. With video on, other students can see you. If you “Stop” others will see your name or your profile photo or avatar or both. You can add your photo to your profile to create the view of your choice. Keeping the video on places a higher demand on your internet connection. If things begin to stutter and stop, try turning video off. If for any reason, other students become the main image you see, click on your teacher’s image and select ‘Pin Video.’



Can I test Zoom before taking a class?

After you sign up for your zoom account, you can join a test meeting by clicking here https://zoom.us/test to make sure your audio and video are working. Feel confident you are ready to join your first virtual class. We can’t provide a lot of technical assistance during classes, so testing your set up before your first class is highly advised.



Will you see as me while I am practising?

That’s up to you! Once you click to join the classroom, you will have the choice to participate with or without video. If you choose with, the teacher and other attendees will see you. We are recording all classes, but participant images do not show up on the recordings.



May I ask questions during the practice?

When you enter the virtual classroom, your microphone will be muted. This reduces audio feedback for all attendees. You can ask questions or make comments to the teacher only or the whole group by using the Chat function in Zoom, or at the end of the class.



Can I change the view, so I am only seeing the teacher?

“Active Speaker” view allows you to follow the teacher, while “Gallery” view will show other students in the class. It may be nice to connect in this way, especially before and/or after class. Another way to make this shift is to select the image of the teacher and select “Pin Video.”



What should I do if my internet connection isn’t working well?

If your internet connection slows down during class, try turning off your video camera so you can still see the class, but the teacher and other people in class can’t see you. This often helps decrease the load on your internet connection.



What is the best browser to use for virtual classes?

Zoom works best when using the Chrome web browser if you are using your laptop and not the desktop or mobile app.



What happens if my class feed suddenly stops?

This rarely happens, but if it does, stay in the virtual classroom, and the feed should resume once our host navigates the problem. Thank you for being patient with us.



Can you help me with technical issues?

We will attempt to provide minimal technical assistance. We encourage you to explore your free Zoom account so that you get used to the format. Your instructor won’t be able to stop the class to help you if you are having trouble. If you have technical issues, you can chat and write questions within the Zoom platform. If you have had a difficult experience with your virtual class, please email us at info@lotusfloweryoga.co.uk to let us know so that we can help to remedy your account.



How will I get the Meeting ID for my class?

Moments after you book your class or course, an automatic email with the following inforation will be emailed to you: Meeting date Meeting time Link to your class ‘Join Zoom Meeting’ The password to join the meeting (if one is set) You will also receive another email 1 hour before the start of class, with the same details. Please be sure to check your Junk or SPAM folder.



Should I use my laptop, phone or tablet?

Online yoga works best when you’re using a laptop with a camera at the top. This allows the camera to be adjusted so your teacher can see everything you’re doing.



Class Selection and Practice

What type of yoga classes are available?

We are offering live-streaming classes for Hatha, Hatha Vinyasa and Relaxation Yoga.



Which class is right for me?

Hatha Yoga
Hatha Yoga uses the body as a gateway to your personality. Its practices are designed to calm the mind and align the body and spirit to prepare them for meditation. Hatha Yoga is suitable for both beginners and experienced practitioners.
Please click here for more information about Hatha Yoga.
Hatha Vinyasa Yoga
Vinyasa Yoga is a modern and dynamic style of yoga that synchronises breath with movement. In Vinyasa Yoga, instead of static postures, a sequence of postures is performed with a smooth transition from one asana to another, forming a continuous flow.
Please click here for more information about Hatha Vinyasa Yoga.



How often should I practise?

You can practice as often as you like, but you must listen to your body. Some committed students practice daily, but they vary the intensity to suit the needs of their bodies on a day-to-day basis. Slowing down and listening to your body's intuition is part of the yoga journey.



How can I avoid injury while practising yoga?

Although yoga is considered safer than most other forms of exercise, injuries can occur if you try to force your body into postures before it is ready for it. That's why listening to your body and understanding its limits is essential every time you step on to the mat. That said, minor injuries are good teachers because they drive home the importance of listening to our bodies, slowing down and making appropriate modifications. Here are some tips to prevent injuries If you have any pre-existing conditions, please speak to your doctor or physiotherapist before coming to a class. Focus on maintaining a smooth, steady Ujjayi breath throughout your practice even if that means easing up or taking a less intense variation of a posture. Listen to your body. Be mindful of its subtle clues about how deeply, actively or for how long you should hold a posture. If you are experiencing pain or exhaustion during a class or a practice session, stop and rest immediately. Child's Pose and Supta Baddha Konasana are ideal resting yoga poses. Warm-up thoroughly before the start of a class or a practice session. Getting your body moving with "Sun Salutations", for example, increases circulation to the muscles lubricates the joints and prepares the body for deeper postures. Listen and watch for correct alignment cues. This will ensure that you are strengthening muscles equally on both sides of the active joint and reducing tension where it's not needed. You will thus avoid building an unbalanced body. Each individual is different. Embrace the non-competitive and self-accepting principle of yoga by modifying poses to suit your individual needs. Use props like blocks, bolsters, towels and straps to help maintain safe alignment, facilitate appropriate stretching and take undue stress off joints and muscles. Our bodies are built differently, and some of us have a propensity for unsupported hyperflexion, hyperextension and excessive twisting. Listen to the alignment cues, notice how your body moves and speak to your teacher if you think this might apply to you.



What injuries are possible in yoga?

If you don't practice correctly or don't listen to your body, the following injuries are possible.
Muscle Strain
A strain occurs when muscle tissue tears. An acute strain occurs when a muscle is powerfully contracted or stretched too far. Excess use over a long period of time without adequate recovery can lead to chronic muscle strain.
Hamstring strains are common in yoga as a result of overstretching in forward bends. These usually occur at the point where the hamstrings attach to the sitting bones. Muscle strains involving hip flexors are caused by deep lunges. Strains in neck muscles can occur due to unsupported shoulder stands, plough or deaf man's pose. Lower back muscles can get strained due to hyperflexion in standing or seated forward bends.
Tendonitis and Bursitis
These are overuse injuries. Tendonitis is inflammation or irritation of a tendon, and bursitis is inflammation of the bursae. Bursae are protective cushions between moving structures such as bones, muscles and tendons. They let us move our joints easily without friction.
This sort of injury occurs while performing long holds in yoga poses such as Downward-facing Dog, Chaturanga and Side Plank without adequate strength or appropriate modifications. This can cause excess stress on bursae and tendons of the shoulders, elbows and wrists. Besides causing bursitis or tendonitis in these joints, it can make carpal tunnel syndrome worse. Ligaments and Cartilage Injuries
Students who are hypermobile and those who hyperextend or flex their joints without adequate strength can accidentally put additional stress on joint-stabilising ligaments and tendons. This can cause joint inflammation or injury. Knees, elbows and the spine are the common problem areas.
Hyperextension of the knee is often seen in straight leg poses like balancing postures, Triangle Pose, and standing and seated forward bends. Elbow hyperextension is often seen in Downward and Upward-Facing Dog, and Side Plank poses.
Shoulder Stand, Plough, and forward bends put compression forces on the spine. An inappropriate level of spinal joint flexion or forced flexion can damage spinal discs. Degenerative disease, pinched nerves or fractures can also occur when the spine is hyperextended.



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