Frequently asked questions

Membership Information

What are the benefits of Monthly Membership?


Our ultimate goal is to bring people together through Yoga, by providing a variety of online yoga classes and workshops for all abilities and ages; everyone is welcome. You will have unlimited access to our on-demand content, with two new classes added every week, plus you will also be able to join us for our weekly LIVE Hatha Vinyasa Yoga class each Wednesday. Our Yoga classes aim to empower, strengthen, and help support you mentally, emotionally and physically; whilst deeply nourishing the soul to find inner peace and contentment. Accessible on all devices including iOS, Android, MACs, PCs, streaming media boxes such as Roku, Apple TV.




How do I cancel my Membership?


We hate to see you go! If you are not satisfied with any aspect of our service, please send an email to info@lotusfloweryoga.co.uk with the details. We love your feedback because it gives us an opportunity to improve or set things right. We will try our best to resolve the issues, and hopefully, it will make you change your mind! If you still wish to cancel, the process is easy. If you don’t want to continue, you can cancel your Membership at any time. Follow the prompts to cancel on the profile page. Our Membership plans auto-renew. So, please send your cancellation request at least seven days before your subscription renewal date to ensure that your Membership is cancelled in time.




Please read the following disclaimer


Please take your doctor’s advice to confirm that you are healthy and well enough to do the yoga postures and movements demonstrated in our online yoga/meditation classes. The same goes for all other content we provide, including our pre-recorded yoga/meditation videos and live classes. By relying on any video or any content provided by Katya or Lotus Flower Yoga, you agree that you take full responsibility for your body and any consequences, including injury that you may sustain as a result. The sessions should only be attempted after your doctor has assessed you. Not all exercises are suitable for everyone. Your doctor will advise you about which exercise you can or cannot do.




Membership Information


LOTUS FLOWER YOGA MEMBERSHIP PLANS Monthly - £11.99 (seven-day free trial) Annual - £139.99 (seven-day free trial) Please note, both plans auto-renew unless you cancel your subscription at least 24 hours before the end of the current period. 7 DAY FREE TRIAL Each plan starts with a seven-day free trial. You will not be charged until the end of the seven days. If you do not unsubscribe before the end of your seven-day free trial, you will be automatically charged for the subscription plan you are signed up for.




What is included in a Membership?


When health and wellbeing are more important than ever, you can still keep active. On-demand gives you the freedom to watch Yoga anytime, anywhere. Stream Live Whether you want to join a live class in real-time, or stream instantly from our video catalogue; it is up to you and what works best for you and your schedule. Weekly Live Class Join our class live - wherever you are in the world. Every Wednesday at 7pm UK. We will host a one hour intermediate Hatha Vinyasa yoga class to allow us to balance our mind, body, and emotions. 100+ Yoga Videos No matter your age, shape, size, or fitness level, there are so many benefits of a regular yoga practice. You’ll never be out of yoga classes to choose from.





Zoom Classes

What is Zoom?


Zoom is a video conferencing platform used for virtual meetings, webinars, and classes. The Zoom website is: https://zoom.us/ We are using Zoom to live stream our courses, which works on laptops, iPads, and smartphones. You should be able to click the class link to start your class, but here is how to get fully signed up for Zoom on your computer or device: Before your first class, download the Zoom app for desktop or mobile using the same email address. For iPhone or iPad: Click here: https://itunes.apple.com/us/app/id546505307 or search the App Store for ‘ZOOM Cloud Meetings’ and click ‘Get.’ For Android: Click here: https://play.google.com/store/apps/details?id=us.zoom.videomeetings or search in Google Play for ‘ZOOM Cloud Meetings’ and click ‘Install.’ For Desktop PC/Mac: You do not need to Pre-install the app, but it is recommended so that you are prepared when the class starts. You can do that here: https://zoom.us/client/latest/ZoomInstaller.exe. For Mac: https://support.zoom.us/hc/en-us/articles/203020795-How-To-Install-on-Mac Create a Zoom account. If you already have an existing account, open up Zoom and click ‘Sign In’. Mobile: If you do not have an existing account, click ‘Sign Up’ Enter your first name, last name, and email address. Click ‘I agree to the Terms of Service’ and ‘Sign Up.’ Desktop: Click the Blue ‘Sign Up, It’s Free” button and complete the registration.




Is using Zoom complicated?


Not at all. Give yourself a couple of minutes before the start of the class to get comfortable with the Zoom environment. You will get the hang of it quickly.




How do I access my class?


Moments after you book your class or course, an automatic email with a class link will be emailed to you. The link is blue and states ‘Join Zoom Meeting.’ If a password is set, there will also be a password for the that specific Zoom class along with the password for the that specific Zoom class. You will also receive another email 1 hour before the start of class, which will have the class link. Please be sure to check your Junk or SPAM folder. Tips to ensure you and others enjoy your Livestream experience through Zoom: For the best experience, you’ll want to join us from a device with a video camera and microphone. This way, we can both see and hear you before and after class. You have the option to join the class without video, if you prefer. We highly recommend setting up your Zoom connection before class begins. You will be automatically Muted – but please double-check this in the lower left-hand corner of your screen when you enter the classroom. When you join the class, you will have the option to Start or Stop video. With video on, other students can see you. If you “Stop” others will see your name or your profile photo or avatar or both. You can add your photo to your profile to create the view of your choice. Keeping the video on places a higher demand on your internet connection. If things begin to stutter and stop, try turning video off. If for any reason, other students become the main image you see, click on your teacher’s image and select ‘Pin Video.’




Can I test Zoom before taking a class?


After you sign up for your zoom account, you can join a test meeting by clicking here https://zoom.us/test to make sure your audio and video are working. Feel confident you are ready to join your first virtual class. We can’t provide a lot of technical assistance during classes, so testing your set up before your first class is highly advised.




Will you see as me while I am practising?


That’s up to you! Once you click to join the classroom, you will have the choice to participate with or without video. If you choose with, the teacher and other attendees will see you. We are recording all classes, but participant images do not show up on the recordings.




May I ask questions during the practice?


When you enter the virtual classroom, your microphone will be muted. This reduces audio feedback for all attendees. You can ask questions or make comments to the teacher only or the whole group by using the Chat function in Zoom, or at the end of the class.




Can I change the view, so I am only seeing the teacher?


“Active Speaker” view allows you to follow the teacher, while “Gallery” view will show other students in the class. It may be nice to connect in this way, especially before and/or after class. Another way to make this shift is to select the image of the teacher and select “Pin Video.”




What should I do if my internet connection isn’t working well?


If your internet connection slows down during class, try turning off your video camera so you can still see the class, but the teacher and other people in class can’t see you. This often helps decrease the load on your internet connection.




What is the best browser to use for virtual classes?


Zoom works best when using the Chrome web browser if you are using your laptop and not the desktop or mobile app.




What happens if my class feed suddenly stops?


This rarely happens, but if it does, stay in the virtual classroom, and the feed should resume once our host navigates the problem. Thank you for being patient with us.




Can you help me with technical issues?


We will attempt to provide minimal technical assistance. We encourage you to explore your free Zoom account so that you get used to the format. Your instructor won’t be able to stop the class to help you if you are having trouble. If you have technical issues, you can chat and write questions within the Zoom platform. If you have had a difficult experience with your virtual class, please email us at info@lotusfloweryoga.co.uk to let us know so that we can help to remedy your account.




How will I get the Meeting ID for my class?


Moments after you book your class or course, an automatic email with the following inforation will be emailed to you: Meeting date Meeting time Link to your class ‘Join Zoom Meeting’ The password to join the meeting (if one is set) You will also receive another email 1 hour before the start of class, with the same details. Please be sure to check your Junk or SPAM folder.




Should I use my laptop, phone or tablet?


Online yoga works best when you’re using a laptop with a camera at the top. This allows the camera to be adjusted so your teacher can see everything you’re doing.





Class Selection and Practice

What type of yoga classes are available?


We offer pre-recorded classes for Hatha, Vinyasa, Meditation and Restorative Yoga, plus a weekly live-streamed class for Vinyasa.




Which class is right for me?


Hatha Yoga
Hatha Yoga uses the body as a gateway to your personality. Its practices are designed to calm the mind and align the body and spirit to prepare them for meditation. Hatha Yoga is suitable for both beginners and experienced practitioners.
Please click here for more information about Hatha Yoga.
Hatha Vinyasa Yoga
Vinyasa Yoga is a modern and dynamic style of yoga that synchronises breath with movement. In Vinyasa Yoga, instead of static postures, a sequence of postures is performed with a smooth transition from one asana to another, forming a continuous flow.
Please click here for more information about Hatha Vinyasa Yoga.




How often should I practise?


You can practice as often as you like, but you must listen to your body. Some committed students practice daily, but they vary the intensity to suit the needs of their bodies on a day-to-day basis. Slowing down and listening to your body's intuition is part of the yoga journey.




How can I avoid injury while practising yoga?


Although yoga is considered safer than most other forms of exercise, injuries can occur if you try to force your body into postures before it is ready for it. That's why listening to your body and understanding its limits is essential every time you step onto the mat. That said, minor injuries are good teachers because they drive home the importance of listening to our bodies, slowing down and making appropriate modifications. Here are some tips to prevent injuries If you have any pre-existing conditions, please speak to your doctor or physiotherapist before coming to a class. Focus on maintaining a smooth, steady Ujjayi breath throughout your practice, even if that means easing up or taking a less intense variation of a posture. Listen to your body. Be mindful of its subtle clues about how deeply, actively or for how long you should hold a posture. If you are experiencing pain or exhaustion during a class or a practice session, stop and rest immediately. Child's Pose and Supta Baddha Konasana are ideal resting yoga poses. Warm up thoroughly before the start of a class or a practice session. Getting your body moving with "Sun Salutations", for example, increases circulation to the muscles, lubricates the joints and prepares the body for deeper postures. Listen and watch for correct alignment cues. This will ensure that you strengthen muscles equally on both sides of the active joint and reduce tension where it's not needed. You will thus avoid building an unbalanced body. Each individual is different. Embrace the non-competitive and self-accepting principle of yoga by modifying poses to suit your individual needs. Use props like blocks, bolsters, towels and straps to help maintain safe alignment, facilitate appropriate stretching and take undue stress off joints and muscles. Our bodies are built differently, and some of us tend to have unsupported hyperflexion, hyperextension and excessive twisting. Listen to the alignment cues, notice how your body moves and speak to your teacher if you think this might apply to you.





 
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